This chapter leads off the series of key principles reflected in the word LEADERSHIP, but this key idea about love ends up in the title for only one reason. Organizations, no matter how technical, no matter how mechanical, no matter how structured, are comprised of people working together to accomplish a mission or a goal. Take the people away and there is no organization; there are ideas, theories, even dreams, but without people there is nothing but infrastructure, not organization.
Since people make up the essence of organizations, people working together in some type of structure are the essence of how goals are achieved. Science, technology, processes, real estate, machines, natural resources—all are brought together by the humans who “band together” to accomplish a task, series of tasks, and ultimately a goal. The economists define the factors of production as land, labor, capital, and entrepreneurship. For our purposes, these factors are all combined into an organization that uses those factors to create results and, for the economist, goods and services that will have value in a market system.
Since people are why these resources are brought together, and since people are the glue and the brain of this organizational entity, we are driven to focus on how those people function, how they work together, and how their pooling of efforts creates value to the society. It is this pooling together, this set of human interactions that makes it possible for organizations to achieve goals. This is not a philosophical treatise; it is a reality. Without people there would be no goals; without people there would be no achievement of the goals.
With that, the role of the leader becomes much clearer. The leader is the one who assembles the people and the various other “factors of production” to achieve the goals or, in our society, to create goods and services. Most economists who added the concept of entrepreneurship to the classic “factors of production” were forced to admit that there needed to be something that organized the factors of land, labor, and capital. We who have led organizations know that the term leader is much more reflective of the thing that ties the factors together.
Love is not used in this chapter to be inflammatory or sensational, although there are some who will charge that is my intent. Love is not just a word being used to carry a revolutionary message. It is the only word that can define the essence of this book. Once again, love is at the heart of all leadership activity, and it is that core concept that is embedded in every chapter of this book.