Chapter 4 Pg’s 99-100 Lead With Love By Gerry Czarnecki
Remember the old saying “If the student failed to learn, the teacher failed to teach.”
The teacher may have the responsibility to assure learning, but the learner must be committed to absorb and understand. The mentor must focus on creating an environment where the learner can find his own way. This is no place for orders. It is a place for coaching.
Coaching is the process of a mentor providing the help required to encourage a learner’s discovery. A coach can try to tell a learner what to do, but the skepticism of adult learners inevitably thwarts the process. If we seek to help people learn, we are really providing them with the energy for self-development. If you ever played a sport, you may have experienced the best of what coaching can be. Great coaches train the mind and the body to achieve more than the individual could have imagined. They inspire and they teach. They inspire with energy, enthusiasm, and love. They create an environment where athletes want to achieve. In addition, they teach the necessary skills and help athletes learn how to execute them with precision and excellence. Good coaches love, set expectations, assign talent to the right positions, develop abilities, evaluate performance, provide rewards, and are constantly growing their own competence through self-improvement.
As a leader, you are asked to lead your staff, all day, every day. Developing your staff’s skills is a daily routine, not something that’s just done for a couple of hours at the end of the day. Each time you work on a technical task with an associate, that time is an opportunity to coach your staff. Each time associates have a positive experience, it increases the probability they will learn. Each time you pass up an opportunity to help them learn, you have lost ground in the effort to achieve excellence from your staff and to meet or exceed the organization’s expectations of your work unit. To lead a peak performance organization, you must commit more time to coaching your staff. Indeed, helping them grow may be your highest priority as a leader. When they grow, your unit’s performance will grow and peak performance will be the end result.