The Process Is Critical

Chapter 5  Pg’s130-133 Lead With Love By Gerry Czarnecki

Always begin a trait review with an introduction explaining to the associate that you are not a psychologist, but rather a leader who has great interest in understanding her so you can help her grow and improve. Then give a general review of the categories you will discuss and the reasons for discussing them.

 I. The Mind Mental skills certainly affect job performance because most jobs today can be viewed as “knowledge worker” positions. How the individual uses mental skills is critical to the ability to learn and execute job functions. In this part of the trait review, give the associate feedback on abilities such as: a. the ability to achieve effective reasoning; b. problem-solving skills; c. systematic and logical thinking; d. the ability to employ analytical skills to create new approaches; and e. the speed with which the associate learns new ideas.

 II. The Emotions Emotional stability and control is a critical requirement in any job environment because the individual must be reliable over an extended period of time and in a variety of situations. In this part of the trait review, you will give the associate feedback on characteristics such as: a. the ability to maintain emotional control; b. the ability to deal with constructive feedback on work performance; c. commitment to work; d. self-confidence; e. the ability to deal with change and stressful situations; and f. the ability to avoid personal problems that affect on-the-job performance.

III. The Knowledge Every associate must be able to demonstrate a core knowledge and understanding of the work they are doing. In this part of the trait review, you will give the associate feedback on how you evaluate his or her job knowledge, such as: a. understanding of business principles in general; b. understanding of the specific work unit activities; c. knowledge and understanding of the organization as a whole; d. knowledge of the specific job the associate is assigned to accomplish; and e. the application of knowledge that contributes to required job skills.

IV. The Relationships Any person in the workplace must ultimately deal with co-workers in order to be effective. In this part of the trait review, you will give the associate feedback on abilities such as: a. working with colleagues; b. developing a sound working relationship with you, the boss; c. working as a team member; d. leadership; e. developing cross-organizational relationships; and f. effectively handling customers, vendors, or any other professional relationships that impact the ability to achieve success on the job.

V. The Future Any associate who is to be a star in an organization needs to be able to think about the long run. In this part of the trait review, you will give the associate feedback on abilities such as: a. seeing and understanding business growth opportunities; b. developing plans for improvement in the organization; and c. establishing plans for personal development. When you take the time to discuss these key characteristics, you demonstrate to an associate you are committed to feedback. By sharing these thoughts, you give associates an opportunity to understand how you perceive them and how you believe others in the organization perceive them.

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