Chapter 8 Pg’s 183-184 Lead With Love By: Gerry Czarnecki
If Southwest and other big-name organizations are using humor and succeeding, why are so many leaders reluctant to do the same? The first reason is perception. They mistakenly believe that humor and laughter in the workplace means associates are not doing their jobs. They may also feel it is inappropriate and unprofessional. The second reason is personal. Many leaders don’t consider themselves funny, don’t understand the value of humor, and don’t know how to incorporate fun into work.
The first reason is simply a misconception. Humor does not undermine work. To the contrary, it enhances an associate’s ability to perform. Humor provides a physical and emotional release, a distraction from negative emotions, such as anger or stress, and it enables us to see challenges from a different perspective. Laughter is contagious: it elevates the mood of those around us and creates a positive social interaction. Whether one associate is having a bad day or a team of associates is facing a difficult situation at work, laughter will temporarily divert attention away from the problem. The diversion will likely improve their ability to cope with the challenge. According to Weinstein, the positive effects of fun can penetrate into the “heart and soul” of an organization: For too many companies, building a team means creating a high-powered, smoothly functioning
organization that has plenty of muscle, but not much heart. It is the absence of the human side of business that depletes employee morale, and contributes to job dissatisfaction and burnout. By adding an element of fun and celebration to a team-building program, you can take an important step toward humanizing your workplace and creating a sense of heart and soul in your organization.
Humor in the workplace involves some risk. By incorporating humor, you lighten the tone of the work environment. If this is taken too far, it can spin out of control and result in reduced focus and productivity.
Humor also has the risk of falling $at or being offensive. Humor in the workplace is not about practical jokes and should absolutely not involve off-color or politically incorrect statements or behavior. As described by Warren Shepell, an HR consultant, “Humor has nothing to do with taking your job lightly, joking about your company not being a good place to work or joking about its products and services… Humor that works in the workplace has to do with attitudes.”